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Emotional Intelligence at the Workplace


1 Day


In-House Training

About the Course

Emotional Intelligence at the Workplace

What is emotional intelligence, and why is it important? In this workshop, you will explore how emotional intelligence influences not only our relationships with others but also with ourselves.

Who should attend

This course is for anyone with a professional or personal interest

in exploring emotional intelligence in workplace settings. lt is

suitable for those with a background in business. psychology or

with relevant work experience and for those who wish to expand

their existing emotional intelligence skills.

Learning objectives

  • To understand what Emotional Intelligence is and learn

  • about how it’s different front ‘traditional’ intelligence, as

  • well as how it can be used to develop i relationships and

  • guide self-development.

  • Better understand relationship with own self and what

  • others think of them.

  • Learn ways to manage their energy

Learning outcomes

  • Awareness of Emotional Intelligence (EI) and

    understanding central components of this soft skill

  • For leaders, to be able to lead with Emotional intelligence,

    thereby building a high performing team

  • How to improve intrapersonal and interpersonal skills

    based on El

  • Understand hon emotional intelligence improves

    performance in the workplace

Training Course Outline

Introduction: Thinking about our emotional lives.

We often prioritize our rational world. We go to school and learn

about things. but what about the challenge of educating

ourselves about our emotions?

Section 1: What is Emotional Intelligence?

 Roots of emotional intelligence

 Models of emotional intelligence

Section 2: Emotional 1ntelligence at Work

 Why it matters.

 Assessing emotional intelligence of leaders

 Emotional intelligence and your teams

Section 3: Emotional Intelligence and You

 Heart vs brain

 Psychological flexibility

Section 4: Building Emotional Intelligence

 Be the Fog exercise.

 Accepting your emotions (group exercise)

 Making eye contact exercise

Section 5: Managing Emotional Intelligence with Stakeholders

 Emotional intelligence and know'1edge matrix

 What influences stakeholders

Training Methodology

The training methodology will be based on the Truth

speakers ELSA methodology. This will include:

 High impact short lectures

 Lively activities

 Learning by Teaching

 Role Playing

 Instant feedback from the facilitator

HRDCorp Claimable:

Course name: Emotional Intelligence at the Workplace

Claimable number: 10001326811

Your Instructor

Samuel Loh

Samuel Loh

Samuel’s roots in salesmanship has helped him to understand the challenges faced by
front liners and those on the field when it comes to chasing goals and achieving targets.
He is currently a corporate trainer and performance coach, specializing in leadership and
team collaboration.

With more than 16 years of working in global and regional financial institutions, Samuel
is able to tap into a plethora of experiences in sharing, connecting and motivating
people. Dynamic and energetic, he is involved in forums, panel discussions and
professional support groups. His experience as a retail bank branch manager has also
given him exposure as a community leader and financial services consultant. He is also a
HRDF certified trainer.

Samuel is also trained in SOLVE-model coaching and applies this school of technique
while dealing with his coachees and interacting with trainees. He firmly believes that by
concentrating on building solutions, rather than analyzing problems, he would be able to
help clients make measurable progress in the least needed time.

He always approaches any challenge with sincerity, dynamism and humour, and by doing
this he hopes that he would be able to infect all his course participants with the right
mindset in succeeding in achieving their personal goals.

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